Refund policy

Last updated: October 30, 2026

30-day returns

If your Heated Wrap isn't for you, you can ask for a return within 30 days of delivery. Items need to be unused and in their original condition and packaging.

Damaged, faulty or wrong item

If something arrives damaged, doesn't heat, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We'll send a replacement or give you a full refund, and you won't pay for return shipping.

How to start a return

Contact us through our Contact page with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us first, because returns sent without instructions may not be processed.

For change-of-mind returns, return shipping is paid by the customer. Original shipping was free, so nothing is deducted for it.

Refunds

Once we receive and check your return, we'll email you. Approved refunds go back to your original payment method, usually within 5–10 business days. Your bank may take a few extra days to post it.

Bundles and add-ons

Cordless orders include a power bank, and some orders include a mug warmer. These can be returned with the wrap or on their own under the same rules.

Cancellations

Need to cancel? Contact us as soon as possible. We can cancel orders that haven't shipped yet.

Contact

Cold Girl Club
3140 Route 35, #1047
Hazlet, NJ 07730
United States